iTWire Tuesday, 13 April 2021 16:25 Pega adds AI to process automation capabilities Featured The new Pega Process AI feature for Pegasystems' Pega Platform adds self-optimising AI and decision management to low-code process automation software, according to the company. Pegasystems claims the addition of Process AI makes Pega Platform the only solution that can intelligently triage millions of incoming customer requests, transactions, and other events at enterprise scale, enabling fast and effective event resolutions while helping to lower operating costs and simplify employee and customer experiences. Process AI is said to apply real-time AI, event stream processing, machine learning, decisioning, and natural language processing to any business process.