iTWire Thursday, 29 July 2021 12:19 Uniphore to acquire Jacada to transform customer experience Shares Uniphore CEO and co-founder Umesh Sachdev Uniphore announced its agreement to acquire Jacada, a customer experience pioneer with a low code/no code platform for contact centre automation. Jacada’s automation software brings a proven track record of solving complex contact centre challenges and empowering the design and implementation of transformational customer experiences quickly and easily. Combined with Jacada’s low code/no code platform, Uniphore’s conversational automation platform will empower businesses to easily automate key interactions across self-service and agent-assisted customer engagements. Uniphore says, with this comprehensive platform, business users can realise state-of-the-art digital transformation, resulting in significant ROI.