J&T Express apologises over violent handling of customers’ parcels 08 Feb 2021 / 07:29 H. Pix for illustration purposes. IPOH: Courier company J&T Express has apologised for the violent handling of its customers’ parcels as depicted in a video that has gone viral on social media recently. The management of Perak J&T Express in a statement uploaded on J&T Express Malaysia-Perak Facebook tonight said it would provide more training to its employees to improve the quality of its services. It said it was a mere understanding and that the allegation about its employees going on strike due to commission payment was also untrue.