After a year of digital transformation, financial institutions can better serve their customers and employees. by Keara Dowd is a web editor for BizTech, joining the magazine after honing her journalism skills in local news. When not working, you can usually find her cheering on D.C.'s sports team, training for half marathons, or checking out the newest restaurants. Listen
Financial institutions are trusted with the most personal aspects of their customers’ lives. They’re trusted to be able to make payments on time, issue loans in tough times and protect customers’ livelihoods. That job became more critical — and more complex — when the COVID-19 pandemic began. Customers were limited in their ability to go to banks in person, while many had their finances dramatically impacted. At the same time, organizations were moving their own workforces remote.