Lane County launches text to 911 service Callers are asked to remember that calling 911 is still the most efficient way to reach emergency help. Posted: Jan 6, 2021 8:30 AM Updated: Jan 6, 2021 10:16 AM Posted By: KEZI Staff EUGENE, Ore. -- Most people in Eugene and Lane County can now send a text message to 911 in an emergency if they are unable to call for help. Officials say this is not a replacement for a phone call in an emergency but instead as an option for three specific scenarios: The caller is hearing or voice impaired. A medical emergency renders the person incapable of speech.