Younger said licensees and advisers were conscious that the current monitoring and supervision was backward-looking and there was a desire to monitor and supervise in a way, so they were not doing annual audits but rather things are being audited consistently. This, he said, would free up resources to do coaching, to improve processes, and to create better client experiences. Also contributing to the report, XY Adviser, managing director, Clayton Daniel, said advisers’ needs were not being met. “If you consider the traditional role licensees have played, there is a lack of licensee services being provided in the market. While we have seen the rise of services provided by specialists, I am not sure the industry has caught up with what advisers need,” he said.