Updated: 11:33 AM EST January 8, 2021 ST. PETERSBURG, Fla. — We've heard from people frustrated with the COVID-19 vaccine rollout and the process for trying to reserve a spot to get the vaccine. Phone systems have been overwhelmed. Fake websites promised a vaccine for a price. So what's needed to make it a smoother process? Local leaders have acknowledged there have been several issues. St. Petersburg Mayor Rick Kriseman says he would give the rollout an "F," posting on Facebook, "I'm an optimist so I tried to be hopeful and optimistic that it wouldn't be a cluster, but unfortunately it has been, and I can't say I was surprised."