Local Red Cross volunteer takes the lead in comforting fire victims By: Beverly Kidd and last updated 2021-06-02 22:51:30-04 HAMPTON ROADS, Va. - When people are having their worst day ever, Steve Bilski is at his best. He's one of the first on the scene to help families whoâve lost their home to fires and other disasters. âIt's very emotional. It's not the easiest job. Some people donât understand what we go through on a daily basis. But with the team we have here, we all make it work to make people comfortable," Steve said. âHe takes on several different positions: Heâs our logistics lead; he's our desk lead; heâs my volunteer partner. Heâs also the home fire campaign lead, so you couldnât ask for a better person to serve our community," according to Lisa Mike of the Red Cross.