Subscribe Majority of hospitality operators say new track and trace rules will have a negative impact on business By BigHospitality A large majority of hospitality businesses believe that the new track and trace rules requiring all guests to sign in will have a negative impact on their business. More than 80% of operators believe the new rules will have an impact, with 32% believing that impact will be major, 29% moderate and 22% having a marginal impact, according to Lumina Intelligence’s Hospitality latest Leaders Poll. Under the new rules, which apply for both indoor and outdoor trading and which come into place next week, hospitality venues are legally required to ask all customers to provide their contact details or to check in with the NHS COVID app rather than just the lead booker. Staff will also have to verify that each individual over the age of 16 has checked in using the QR code by reviewing the individual’s phone screen.