Apr 23, 2021 PURPOSE OF THE JOB To manage, plan, direct and coordinate the Information Technology section during the provision of a comprehensive ICT service to the Dockyard. These include service desk and network support, server and management of the IT stores and to liaise with other ICT functions in Armscor. CRITICAL PERFORMANCE OBJECTIVES To plan and coordinate the design, implementation and management of the end user environment and IT stores. Analyse IT project requirements and compile required budget. To provide and maintain a call management system. To provide and maintain an IT configuration management system. To provide input to, negotiate and manage performance to Service Level Agreements (SLA’s).