Manheim Investing in Streamlined Auto Auctions Manheim has known for years it needed to tackle many of the actions planned through 2021, and some already are under way. But COVID-19 sped up actions that otherwise would have taken longer to mature, Manheim executives say. Manheim, the giant wholesale vehicle auction firm, announces an ongoing investment of close to $100 million in 2021, part of a larger program to restructure its customer-service functions and make policies and procedures faster and more consistent across its scattered U.S. operations. Manheim has known for years it needed to tackle many of the actions planned through 2021, and some already are under way. But COVID-19 sped up actions that otherwise would have taken longer to mature, Manheim executives say in a phone interview.