Maruti Suzuki India Limited (MSIL) will be having a service workshop for its vehicles every 15km to 20 km in the country. At present, it has 4,000 touch points in 1989 towns and cities, thus making it the largest service network of any car maker in the country. The company has added 208 service workshops in this fiscal. “The country has 5500 talukas and we are covering almost 98 per cent of these talukas apart from some hilly terrains in the north-east,” said Partha Banerjee, executive director (service), MSIL. Besides having the largest retail network among all the car companies, Maruti has an an end-to-end digital sales platform. “The customer journey has been digitised but the vehicle journey cannot be digitised. So we are bringing the service part closer to the customer so that if he has any problem with the vehicle it can be addressed quickly and efficiently,” said Banerjee.