Messagepoint Named 2020 SPARK Matrix Leader in Customer Communications Management by Quadrant Knowledge Solutions The CCM study from Quadrant Knowledge Solutions evaluated 20 key vendors in the global CCM market, analyzing short-term and long-term growth opportunities, emerging trends in technology and future market outlook. It recognized Messagepoint as a leader... Login or register now to gain instant access to the rest of this premium content! Messagepoint Inc. has been recognized as a 2020 SPARK Matrix Technology Leader by global research and consulting firm, Quadrant Knowledge Solutions, for its SaaS-based customer communications management (CCM) solution that enables organizations to enhance the customer experience with optimized communications. The CCM study from Quadrant Knowledge Solutions evaluated 20 key vendors in the global CCM market, analyzing short-term and long-term growth opportunities, emerging trends in technology and future market outlook. It recognized Messagepoint as a leader in technology excellence and customer impact.