From 2019 to 2020, Malaysia’s Digital Civility Index score worsened by 4 points to 63; remains better performing than much of the region Increases in experiences of hoaxes, frauds and scams, hate speech and discrimination resulted in a lower score for Malaysia Microsoft today unveiled results from the fifth edition of its annual study, “Civility, Safety, and Interactions Online – 2020” along with findings from its 2020 Digital Civility Index (DCI). The study examines attitudes and perceptions about online behaviour and interactions, as well as raises awareness for the real-world consequences of online risks. Malaysia’s DCI score, however worsened from 2019’s score of 59, indicating that more people are experiencing negative online interactions or encountering online risks. Risks for Malaysia’s online users that scored a record high include: