More bank customers use overdraft facilities By Given Majola Share BANKS said they were seeing more customers seeking overdraft facilities as a cash flow management tool. An overdraft is a loan facility that was usually offered as an extension to a cheque account, allowing banking customers to better manage their cash flow needs. Magdeline Thidiela, Standard Bank Head of Client Solutions, Retail Personal Lending, said on Friday, that last year, the lender had initially seen a decrease in the demand for overdraft facilities as a result of the hard lockdown, temporary closure of some branches, and overall individual expenditure decreasing as customers stayed at home and tightened their wallets.