THE banking industry in the Philippines has been undergoing a remarkable transformation over the past few decades, a change driven by rapid technological advancements, shifting market conditions, and an evolving economic landscape. This transformation has been significantly accelerated by the pandemic, which has compelled businesses to rapidly adapt and integrate digital solutions. The most pronounced impact of this shift has been on small and medium enterprises (SMEs), which are pivotal to the Philippine economy. As SMEs navigate this new era, they are encountering innovative ways of banking interactions and financial management, primarily influenced by increased access to funding and the rise of fintech players.