Press Release – Auckland University of Technology PERSONAL RELATIONSHIPS AND INSTITUTIONAL INTERACTIONS MATTER: IMPROVING USE AND EXPERIENCE OF CHILD HEALTHCARE SERVICES A report released today, “Ethnic Differences in the use and experience of child healthcare services in NZ”, reveals that interactions with family members and with health professionals are crucial in determining immunisation uptake, engagement rates and satisfaction levels with New Zealand’s health system. Funded by the Ministry of Social Development’s Children and Families Research Fund and the Health Research Council, the study was led by AUT’s NZ Work Research Institute (NZWRI) in collaboration with the University of Auckland and Oxford University Clinical Research Unit.