New cloud communications tools by Infobip to maximise customer engagement in new normal 20:40 | 09/01/2021 Global cloud communications platform Infobip has launched Conversations, a new digital cloud contact centre solution enabling businesses to integrate the worldâs most popular communications channels, and Moments, a new omnichannel customer engagement hub, to help businesses, especially those in Vietnam, build connected customer experiences at scale and boost brand loyalty post-pandemic. Infobip has launched two powerful cloud and AI-based communications tools for business Infobip is setting sights on Vietnam as its digital economy is expected to reach $14 billion, becoming one of the two countries in Southeast Asia that grow at a double-digit rate. However, many businesses have not been ready to seize this opportunity yet. They are struggling to adopt digital transition between the variety of channels and technologies, especially in the post-pandemic period when customer behaviour has been reshaped amid the public health concern and economic shifts.