New London Introduces Program to Reduce Number of Mental Health-Related Police Calls

The peer navigators would be people with lived mental health experience. After someone in the city experiences a mental health crisis and calls police, a navigator would automatically follow up with that person.
“Working with the individual to get treatment, working with the individual to help get housing and jobs. It is a very holistic approach," said Milstein.
The city does have structures in place to respond to mental health crises already. About 30% of NLPD officers have received crisis intervention training, according to the city. The police department also works with social workers.
“We have crisis mental health workers right now that are available, but addressing a crisis does not address the underlying issue," said Milstein.

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