Feb 4, 2021 3:09pm A new McKinsey report looks at ways payers can evolve their thinking around strategic operations. (Getty Images/Fizkes) Payers looking to take their operations to the next level should think of that work as a "journey," according to a new report from analysts at McKinsey & Company. The report maps insurer operations onto 18 "journeys" that focus on one stakeholder and one value driver; for example, improving service for members. In this approach, insurers can embody certain archetypes based on which value drivers they're pushing toward the most. Understanding which archetype best fits the company goals is key to determining which journeys are the most effective to achieving those goals, according to the report.