New normal in unchartered territory 24 May 2021 / 19:45 H. IT is hard to fathom just how much businesses have transformed in the span of one year. Covid-19 brought with it a slew of challenges but it could also be seen as a litmus test for organisations to respond to emergency situations (in Malaysia, the movement control orders, or “MCO”). Technology played a pivotal role in facilitating the transformation process of organisations across all sectors – as remote work became the new normal. Today, the main focus for almost every person and organisation is the vaccine. For many, it symbolises hope and a return to normal, though there are also many who are more conservative in their views about the vaccine.