WINNIPEG -- A new online course is aiming to reduce COVID-19 related conflicts between businesses and their customers. Launched by the Manitoba Tourism and Education Council, the one-hour course is for frontline employees and managers tasked with educating customers on current health orders like mask-wearing and physical distancing. “It’s empowering your staff to know what to do, how to deal with it, and to do it professionally,” said Shannon Fontaine, CEO of the Manitoba Tourism and Education Council. Fontaine said the course is a comprehensive training program that includes different scenarios participants must work through. “It’s how to diffuse situations, how to read the person, speak to them, explain why they should be wearing a mask,” Fontaine said.