University implements Salesforce Health Cloud to help manage coronavirus case investigations Penn State has implemented Salesforce Health Cloud to enhance its ability to manage coronavirus case investigations and help speed up contact tracing processes for students and employees who are COVID-positive or a close contact. Image: Penn State New technology enhances Penn State's COVID contact tracing, data tracking effort February 17, 2021 UNIVERSITY PARK, Pa. — At the start of the spring semester, Penn State launched a new platform across all of its campuses that increases the University’s ability to manage coronavirus case investigations and helps speed up contact tracing processes for students and employees who are COVID-positive or a close contact.