If technology is part of the Innovation or Process Improvement that you are undertaking, your firm’s users must adopt the technology fully for any profound “change” to occur. If you are considering the implementation of any new technology, try to include the following steps. They will help you realize your new technology’s full value – and avoid finding yourself in a web of software sprawl. Align technology with strategic change Before you even start looking at any new shiny technology, ask yourself: What are you trying to do better, or what new thing are you trying to do? If the process in your firm is broken, chances are technology will not make it better. You will just be automating a broken process. If the thing you are trying to do better can be improved, will any new technology accomplish all of this or only parts of it?