Clients appear happier than ever with the cost and quality of legal advice. So why don’t consumer watchdogs trumpet these findings? The answer may lie in how the profession is perceived After a pretty wretched year speaking to clients from bedrooms through Zoom calls, it must have come as a shock to many solicitors that those clients seem happier than ever. But that is exactly what has happened according to the Legal Services Consumer Panel, which reported last week that consumer satisfaction with the service received was 83% in 2021 (compared with 79% when the survey was first done in 2012). Satisfaction with the outcome was up from 84% to 89%.