OLDER people without smartphones are struggling to check-in to local businesses, says Jenny Mobbs, CEO of Council on the Ageing ACT. “Lots of older people don’t have a smartphone, and we’re hearing that they’re being made to feel like an inconvenience to businesses,” she says. “We’ve had people met with confusion, or made to wait while they find someone who knows what to do or to take their details.” This has been echoed by letter-writer Jeanne O’Malley in this week’s Seven Days column, who wrote complaining of the loneliness of facing “an electronic wall of resistance” in managing the mandatory covid app sign in.