On Leadership: Communicating work changes in an ever-changing environment BY SUZANNA de BACA , President and group publisher, Business Publications Corp. Friday, June 4, 2021 6:00 AM As the pandemic ebbs, back to work plans are on everyone’s minds as leaders grapple with whether their teams should return to the office full time, stay remote or adopt hybrid approaches. While crafting our own plan at Business Publications Corporation (BPC), I’ve relentlessly quizzed friends and business leaders about what their organizations are doing and I’ve been surprised at how emotionally charged the answers have been. A few people have reported that their companies have thoughtfully rolled out well-received plans. But others have responded they are not yet sure of their company’s plan and are impatiently awaiting information. Many have reported there is indeed a plan but that they were not consulted and are frustrated with the process and the decisions. In many conversations dissatisfaction has been high and, as is common in times of organizational change, the complaints are often as much about the communication of the plan as the plan itself.