John Dobson is CEO of SmartSearch In a world where masks are becoming the norm for face-to-face interactions, how do brokers accurately identify their clients? While a lot of interactions have become virtual, when meeting a client in person, a face mask will certainly impact brokers’ ability to identify and onboard new clients. This may even present an issue when communicating with existing clients. Establishing who the person you are speaking to is a crucial step in ensuring you are compliant with anti-money laundering regulations. But with face masks likely to still be needed when meeting in person for the foreseeable future, how can brokers ensure the client is who they claim to be?