(Image: Shutterstock) While chatbot and conversational artificial intelligence (AI) technology is now found in a wide range of consumer solutions—smart speakers, smart TVs, various apps and software experiences—many advances in the technology continue to be driven by the sales and help desk markets. You see it anywhere a business might touch a customer, from digital brand ambassadors and AI sales specialists to virtual support staff that look and sound remarkably human. With the pandemic turning video conferencing technology into a primary communication channel, a chatbot's next evolutionary step must address not just how natural it sounds but how natural it looks. That's where companies like UneeQ are looking to make their marks.