Hayes has custody of her two grandsons and her two nieces are also staying with her. They, along with her daughter, will have Christmas at her Shirley home. Hayes is on a sickness benefit and said throughout lockdown it was easy to get support from Work and Income. However, this changed as restrictions eased. “They were much harder to deal with once Covid was over and I sort of didn’t have many other options.” JOHN KIRK-ANDERSON/Stuff Lisa Hayes picks up her food parcel from the City Mission. Demand for Christmas food parcels has surged in the city this year, partly due to the social fallout from Covid-19.