Online banking: Are we getting less but paying more? Revamped bank apps add extra layer of complexity for many customers as fees go up about 9 hours ago Are consumers jumping to use online banking or are they being pushed? Photograph: iStock Your Web Browser may be out of date. If you are using Internet Explorer 9, 10 or 11 our Audio player will not work properly.
Branch closures, increased fees, and now the banks have launched revamped banking apps which may offer less service than before. Yes, the advent of new smartphone apps is the latest move towards digitalisation among Ireland’s retail banks. But are they just another example of people paying more for a lesser banking service?