Quote: GTO How competent are these guys? The reason I ask is, I can't figure out whether its my bad luck or bad repairs by OnSiteGo. Even when it comes to cars, a bad mechanic can completely ruin an otherwise good car. Quote: beast_within I have read the T&Cs of OnSiteGo, they do not repair the products themselves but get it repaired through brand authorized service centre, so I guess the authroized service centre guys have not done the due diligence.I read about these third party extended warranty guys when i was recently making a big ticket TV purchase. Had called up CROMA to enquire about offers etc and in the end i asked about extended warranty. To my question I was advised that "Sir, do not worry, your equipments will be repaired by Authorised Service Centres only". So I rephrased my question, "If I approach OEM regarding my extended warranty status, what reply will I get?" To which I was then advised that "They will not recognise your extended warranty". Further reading on e-commerce websites and other digital forums does not paint a very confidence inspiring picture of such service providers and such forums are full off negative reviews (There are other providers too other than On Site Go). Dropped my plans to purchase the extended warranty and even the TV itself from CROMA, Went to Sony Centre and bought my device at the same rate (Beauty of SONY is that they maintain same prices and schemes across channels so one never gets the feeling of being fleeced or missing out on a better deal) and will buy the extended warranty before the end of first year from SONY itself.