Sainsbury's scores every print job using a series of KPIs The business was presented with Job of the Year for its work on the Sainsbury’s Christmas rewards programme, and was also awarded with the retail group’s Outstanding Customer Service gong. As a result, Paragon CC has become the first company to gain two awards. Sainsbury’s senior print and publications manager Kelly O’Sullivan said every print job placed was scored using a series of KPIs, which determined the outcome of its supplier awards. “We believe it’s important to recognise when things go well and not simply flag things when they go wrong,” she said.