by Tim Dybvig, SVP of Patient Engagement at Experity Tim Dybvig, SVP of Patient Engagement at Experity The COVID-19 pandemic has upended the healthcare continuum within the past year, creating many roadblocks in the path towards high-quality care delivery. Amid these challenges, we have witnessed a significant shift in patient wants and needs, in addition to heightened demand for accessible, convenient clinical care. Notably, the desire for more care processes to be performed digitally has emerged as a priority among patients. According to a recent survey by Accenture about patient behaviors, 60% of the 2,700 patients surveyed said they want to continue using technology and use it more often, both to manage conditions and to communicate with their healthcare providers.