Mischka Jacobs is the director of community engagement with 211 NB. She said it’s a free and confidential information service to help people find community or government resources. Since the service launched in mid-October last year, it’s received over 6,000 calls. “The top reasons people are calling are for COVID relief programs and safety advisories. People are calling for affordable housing, financial aid, emergency food, mental health and programs for seniors,” she said. Jacobs said 211 can help in a really broad way, but when people need help, it’s not one-dimensional. “When you call 211 and you ask for one thing, we can ask you questions, you can ask us questions, we’ll understand the full scope of what you’re going through, not just today but tomorrow as well, and offer you resources that you can leverage,” she said.