Pittsburgh woman escorted off flight for not complying with mask mandate, calls accusation a lie "At this point, I'm crying and sobbing I'm hurting for my sister because she's so embarrassed." Share Updated: 7:05 PM EDT May 5, 2021 Pittsburgh woman escorted off flight for not complying with mask mandate, calls accusation a lie "At this point, I'm crying and sobbing I'm hurting for my sister because she's so embarrassed." Share Updated: 7:05 PM EDT May 5, 2021 Hide Transcript Show Transcript AIRLINE. >> KELLY SMITH TELLS ME WHAT HAPPENS TO HER WAS BOTH HUMILIATING AND CAN -- CONFUSING. SHE WAS SITTING ON A FLIGHT WITH HER MOTHER, SISTER AND FRIEND HEADED BACK TO PITTSBURGH AFTER A GIRLS WEEKEND IN FLORIDA BUT SHE TELLS ME SHE WAS SINGLED OUT AND CALLED NOT LAND WITH REGARD TO THE MAST MANDATE AND THEN ESCORTED OFF THE PLANE. >> KELLY SMITH SAYS SHE IS STILL STUNNED BY HOW IT ALL HAPPENED, SITTING ON A FLIGHT WAITING TO TAKE OFF. >> I WAS SNEEZING A LITTLE BIT AND I HAD KEPT MY MASCOT. -- MASK ON. >> THE FLIGHT ATTENDANT CAME OVER AND HANDED ME A STACK OF TISSUES SO I BROUGHT MY MASK DOWN AROUND MY CHIN. USED MY TISSUES AND, YOU KNOW, SHE KIND OF WALKED AWAY. SHE ASKED ME IF I BE ABLE TO KEEP MY MASCOT AND I SAID OF COURSE. >> NOT LONG AFTER, SMITH WAS TOLD SHE NEEDED TO GET OFF OF THE. -- UP OF THE AIRPLANE. >> HER SISTER SAYS SHE ASKED FOR ANSWERS AND THE CHANCE TO SORT IT OUT. >> IT WAS JUST, GET OFF THE PLANE. WE NEVER GOT OUR BAGS, WE HAD TO GO TO A HOTEL. WHEN THEY REBOOKED US, THE FLIGHT WAS NOT EVEN OUT OF THE SAME AIRPORT. >> WE SPOKE TO KIM AND KELLY WHEN THEY WERE IN THE TRYING TO GET HOME. SOUTHWEST AIRLINES DID NOT RESPOND TO WHAT SHE WAS DOING SPECIFIC AND INSTEAD REITERATED THAT MASKS MUST BE WORN OVER THE MOUTH AND NOSE AT ALL TIMES, ADDING THAT THEY BOOKED HER ON ANOTHER FLIGHT TO ALLOW HER TIME TO COMPLY WITH THE MAST MANDATE, SOMETHING THE SISTERS SAY IS NEVER AN ISSUE IN THE FIRST PLACE. >> KELLY AND KIM TELL ME THE ONE THING THEY HOPE COMES FROM TELLING THEIR STORY IS THAT PEOPLE WILL BE KINDER AND LESS JUDGMENTAL.