Place of books in family businesses Summary Literature can allow people to open up themselves to various world perspectives on how to conduct businesses differently, with the ever-changing customer preferences and tastes. It can assist in building emotional intelligence and make people understand the market needs and themselves more. It also helps people understand the human aspect of business. Companies that have documented their business processes usually have a smooth business continuity plan. Friday July 30 2021 By DIANA NGILA Summary Literature can allow people to open up themselves to various world perspectives on how to conduct businesses differently, with the ever-changing customer preferences and tastes.