Date Time Proactive approach to maintenance sees improvement on ground Requests are down and efficiency is up as Council’s proactive approach to open space maintenance brings tangible improvements to service delivery and customer satisfaction. At last night’s meeting, Council noted a report on the implementation of the revised Open Space Maintenance Standards (OSMS) since they were adopted 12 months ago. The data points to marked improvements on the ground. Adopted in June 2020 following community consultation, an internal service review of Council’s Open Space Maintenance Team and trials of operational changes, the Maintenance Standards aimed to enhance efficiency and safety, and adopt a more proactive approach to the maintenance of open space areas across Baw Baw Shire.