05/24/21 ProctorU, the academic division of Meazure Learning, has announced it is discontinuing services that rely solely on artificial intelligence for exam proctoring. Instead, it will use human proctors for every test session. "We believe that only a human can best determine whether test-taker behavior is suspicious or violates test rules," explained Scott McFarland, CEO of ProctorU, in a statement. "Depending exclusively on AI and outside review can lead to mistakes or incorrect conclusions as well as create other problems." Previously, ProctorU's AI-based services would record each test session, use AI or similar analytics tools to automatically identify potential misconduct, and send that information to the school or test provider for review. After reviewing its own data and consulting with its customers, the company said, it has determined that "using technology alone, without trained human proctors, has three main deficiencies and side effects that significantly undercut its effectiveness: a failure to consistently review test sessions, increased opportunity to unfairly implicate test-takers in misconduct, and increased workload for instructors."