Pixabay Financial firms are increasingly turning to digital labor to keep up with surging workloads and adapt to workplace changes brought by the coronavirus pandemic. Kevin Moran, global head of business process outsourcing at Broadridge, discusses the role digital labor is playing in the financial services industry and how the coronavirus pandemic is accelerating digital transformation. What are the trends you are seeing in terms of digital labor? In today’s environment where remote working is part of the new operating model and volumes remain 2 times elevated year-over-year across equities, fixed income, and options, the use of digital labor is more crucial than ever. To handle volumes and mitigate risk, our Business Process Outsourcing (BPO) clients are partnering with us to deliver Robotic Process Automation and digital workflow solutions. We have seen an increased focus on digital labor being used to perform secondary control reviews, with more firms automating four-eyed checks to mitigate supervisor physical separation anxiety. Additionally, we see the industry migrating their automation delivery strategies, focusing on agile development to accommodate faster time to market for solutions.