QAIA wins ACI airport services quality award AMMAN, Jordan, 29 days ago Jordan’s Queen Alia International Airport (QAIA) has been awarded the title of ‘Best Airport by Size and Region: Middle East’ for airports serving 5 to 15 million passengers based on the 2020 Airport Service Quality (ASQ) Survey. QAIA is receiving the award presented by Airports Council International (ACI) World for the third consecutive year and the fourth time in its history. As further testament to the commitment of Airport International Group to gathering passenger feedback through the benchmarking ASQ program despite last year’s significant challenges, QAIA was recently recognized by ‘The Voice of the Customer’ - an ACI World initiative acknowledging airports that continued to prioritize listening and engaging with their passengers during the COVID-19 crisis. QAIA shares this new form of recognition with only two other airports in the Middle East and 139 worldwide.