(2) SAN ANTONIO, Jan. 07, 2021(doc # US46924517, November 2020). The inaugural IDC MarketScape assesses 13 qualifying organizations on their Application Management (AM) offerings and performance in the cloud market based on market demands and expected buyer needs. Positioning Rackspace Technology in the Major Players Category results from implementing a comprehensive approach developing customized plans to align with customers' primary business objectives. Customers are supported through full-service expert AM, including configuration, data services, and application hosting monitoring and maintenance. As businesses' critical IT resources are increasingly tied to supporting applications they rely upon, AM and optimization will become fundamental to delivering business outcomes. "This recognition is a testament to our continued investment in our application solutions strategy and all areas of proactive support for our customers," said Tolga Tarhan, CTO of Rackspace Technology. "Sustaining trust through ongoing support and prioritization of client objectives and challenges is key to how we design solutions. As we reflect upon success in 2020, it's gratifying to see our 'Process First, Technology Second' approach yield such results for our customers."