Refund is the biggest sticking point for most fliers Refund is the biggest sticking point for most fliers ByHemanth CSHemanth CS / Updated: Feb 24, 2021, 06:00 IST complaints against carriers amongst passengers. Despite orders to airlines to return the air fares to passengers whose flights were cancelled during the lockdown last year, refund is still the number one grievance passengers have against domestic airlines. According to a Directorate General of Civil Aviation (DGCA) report on performance of domestic airlines for January, about 41.3 per cent of the complaints registered against domestic airlines from fliers was for ticket refund. During January 2021, a total of 412 passenger related complaints had been received by the scheduled domestic airlines, stated the regulator.