Thanks for the reply. Anything under £20, I offer 1st or 2nd class post, alongside with 24h and 48h tracking so they had choices of which service to go for. This customer picked 2nd class. Over £20, my store only offers 24h or 48h Tracking. Many of their purchases are over £20 so I might let this go. But it does make me think how RM can get away with this - offering Click & Drop and then asking for proof of posting... Maybe I should drop 2nd class, keeping 1st class, 24h & 48h Tracking. Click to expand...Some people do get proof of posting.