Rude customers causes bakery owner rant on social media "Yeah it may be a little unprofessional, but also I am human too." Share Updated: 8:25 AM MDT Jul 20, 2021 "Yeah it may be a little unprofessional, but also I am human too." Share Updated: 8:25 AM MDT Jul 20, 2021 Hide Transcript Show Transcript LOCAL RESTAURANTS CONTINUE TO STRUGGLE, DURING THIS PANDEM.IC ONE BAKERY, EVEN TAKING TO FACEBOOK, AFTER IT CLAIM IT GOT A RUDE PHONE CALL FROM A CUSTOMER. LET’S GO LIVE TO ANCHOR SASHA LENNINGER. SASHA,HA TT BAKERY NOW SPEAKING OUT, ABOUT WHAT SOME A CREALLING A RANT, ON SOCIAL DIME SASHA: YEAH THE OWNER HERE AT GOLDEN CROWN TOOK TO FACOOEBK LAST NIGHT, VOICING HIS FRUSTRATIONS IN SEVERAL STS,PO AFTER A PHONE CALL FROAM CUSTOM, ERUPSET THAT THEY NO LONGER TAKE PHONE ORDERS, BECAUSE THE BAKERY CAN’T KEEP UP WITH THEEMD. D NOBODY DESERVES TBEO TREATED LIKE THAT. NOBODY DOES. SASHA: CHRISTOPHER MORALES, EMOTIONAL, AFTER HIS FACEBOOK POSTS CAUGHT A LOT OF ATTENTION. IT ALL STARTED WITH A CUSTOMER PHONE CALL. >> ONE OF MY EMPLOYEES WAS RIPPED INTO BY A CUSTORME ABOUT US NOT TAKING PHONE CALL ORDERS. SASHA: HE SAYS, THAT CUSTOMER WAS SO RUDE, IT CAUSED HIS EMPLOYEE TO BREAK DOWN INTO TEARS. >> WHEN COVID STARD TEWE GOT BOMBARDEWID TH PHONE CALLS TRYING TO TAKE PHONE ORDERS IT BECAME VIRTUALLY IMPOSSIBLE FOR US TO TAKE PHONE ORDERS, MAKE FOOD AND TAKE CARE OF CUSTOMERS. SASHA: FOR THE LAST YEAR, GOLDEN CROWN HAS STOPPED TAKING PHONE ORDERS. INSTEAD, CUSTOMERS CAN ORDER ONLINE, OR IN THE STORE. BECAUSE SIMPLY PUT, THEY CANT KEEP UP WITH THE DEMAND, WHIT WITH THE AMOUNTF OSTAFF THEY HAVE. >> THEY’RE EITHER GETTING TAKEN OVER BY YELP TO ORDER FROM GRUB HUB OR POST MATES OR DOOR SH AND THEY DON’T QUITE UNDERSTAND THE TECHNOLOGY SIDE 10:32:23 BUT WE HAVE A WHOLE BUH NC CUSTOMERS INSIDE THE LOBBY AND EMPLOYEES ANSWERING THE PHES GENERAL QUESTIONS BUT I CAN’T TAKE YOUR ORDER BECAUSE WE ARE TAKING CARE OF THE CUSTOMERS INSIDE THE LOBBY. SASHA: HE DOES ADMIT, HIS SINCE DELETED POSTS, MAY HAVE BEEN A LITTLE UNPROFESSIONAL. BUT, MORALES SAYS, HE IS HUMAN TOO. >> PEOPLE ARE BEING DOWNGHRIT NASTY ABOUT IT AND HERE I AM TRYING TO PROTECT MY EMPLOYEES AND MAKE THE JOB HAPPY FOR THEM SO THEY WANT TO COME TO WORKND A LOVE THE PLACE THEY WOT A WE ALL HAVE BREAKING POINTS. WE WORK RDHA WE DON’T GET MANY DAYS OFF SASHA: HE SAYS, THIS IS NOT THE FIRST TIME GOLDEN CROWN HAS GOTTEN RUDE PHONE CALLS FROM CUSTOMS.ER THE OWNER SAYS, IN ORDER FOR HIM TO START TAKING PHONE ORDERS AGAIN, HE WILL NEED TO HIRE REMO STAFF, WHICH MEANS IRENCASING PRICES IN ORDER TO DO SO. AND HE PLA TNSO DO JUST ATTH RO GOLDEN CROWN IS NOT THE ONLY LOCAL RESTAURANT STRUGGLING RIGHT W.NO COMING UP AT 6:00, -SASHA EXPLAINS T