Seniors hold on phone for hours to schedule COVID vaccination Chaos and Frustration: Seniors hold on phone for hours to schedule COVID vaccination Many seniors are experiencing long wait times and overwhelmed websites as they try to make an appointment to get the COVID-19 vaccine. SAN JOSE, Calif. - Many seniors are experiencing long wait times and overwhelmed websites as they try to make an appointment to get the COVID-19 vaccine. Friday, some Kaiser patients calling the vaccination hotline heard the recorded message: "We are unable to schedule a COVID vaccine appointment right now due to limited availability." While some Sutter Health patients on the vaccination hotline heard a different recorded message: "Thank you for calling Sutter Health. We have reached our current call capacity at this time."