System kind of i dont know if the system failed but we werent alerted and luckily nothing bad happen but it definitely makes me on edge and that so, i forget this other point, we talked about Emergency Preparedness for our population in the city and it was suggested to us by a police officer, sf police officer, to go down to our local Police Station and kind of let them know if you have a vulnerable Family Member in your home that might need assistance in a particular emergency. So i did that. Police station said no, we dont do that. Try the Fire Department. I went to my local Fire Department i love these men and women. No one is to blame. Im realizing more and more and i hope your agencies realize this, theres a huge disconnect between the needs of our population and what the citys current response is or what they can do. Our local Fire Department, the guys were lovely and they took my address and name and the name of my daughter and said we canf they can put it into a data base as an alert but they said well put it on the white board right here by the i said, ill take it and i dont mind. Low tech but its fine with me. Again, nothing th the day of the geary explosion. I cross my fingers. I wanted to relay my experience so you all know of the kind of the little glitches in the system that can occur that have occurred. I wish you luck. I feel like my takeaway from this is hopefully i get the notification, even though my daughters a child and i understand you are not getting pediatric information and even though while she has medical, she has private primary insurance. My takeaway is were going to leave town. Thats unfortunate. Thank you for sharing your story. One thing that you mentioned and i think this is what dr. Gurly wants to talk about, one of the things you mentioned is we may have three very important things happen at the same time. The power going off due to a wild fire causing air quality issues and if it comes at a time when we have a heat related incident, we have to manage all three of those and dr. Gurly has done a tremendous amount on that particular item and maybe you can share some of that. I just wanted to start by saying im sorry you and your family had to go through that. It is both traumatizing, i know until the moment but then you just described theres anxiety that just seeds. I did want to say that at a certain level, i think you also very accurately and in a very poignant way demonstrating something i personally feel is so important. Which is that in an emergency, it is trust that saves lives. Its the issue of where do you trust or not the information that you are getting. Also, that the most important thing that any of us can do is make our connections to people who care about us, which is also a challenge for many communities. Your friends are your safety net and they came through. It also demonstrates powerfully and what were trying to do is build layers of safety nets. All of them will have holes, thats why theyre called nets, right. And so our goal is to try to have multiple ways to attempt to reach people who need to be reached the most. And always do it in a way that includes the affected community and learns lessons from them. I mention that because, i dont think there will be a data base that is that accurate and that useable in the moment. As you and others find, when the bad thing happens our First Responders are so busy that theyre often not going out to try and help people but theyre trying very much to contain the situation. Or theyre triaging. So, connecting and creating a plan and the social network around you is important for everybody for any hazard. Also, realizing that you are right, for people who have needs, sometimes the best thing to did is to leave the area. That is not in my mind as a publichealth official sort of a failure. That is actual lo actually a wah those of us who have choices and means can allow the citys agencies to focus on people who may not have so many choices. If it is possible and if it doesnt have negative consequences for the people involved including you and your family. What he was talking about that were deeply concerned about is the triple threat of heat and power loss and air quality. According to mayors directive, both after the beaut campfires and recently as a result of these prolonged power shut down workshops, were trying to create a unified plan. As part of that we realize already that heat is the most important threat to people, our people. And if you think of it, heat kills people quickly. Air quality is scary and i was here everyday when you look at that color there it feels like you are breathing the airy whiff lenairy whifflentairequivalent. Is there a doctor that says its ok to smoke, no, never. Whether its burning things in your kitchen or having a bad air quality day, our hope is you can shelter and place and it will go away and you will have air exchange and just like someone who is quit smoking, thats a longer term problem we would like to address. What we want to do is save lives in the moment. And that important issue to take home is just remembering the heat. We making sending out weird messages like open your windows and turn on your fan even though the air quality is bad if you are overheated in your home. For people who are isolated and who depend on their airconditioning, so its important to think about in advance and create your Safety Network that is your circle and it can be very stressful to think about but its important to think about doing it not just for yourself but for others. Im sorry, i dont mean to interrupt you. We need to move on with the agenda and i apologize. Great questions, i wish i could get more in but we have to proceed from questions from staff and i have to get Public Comment on this item before we go inform break. We still have two other presentations. My apology. Thank you for your patients, staff. Do you have any questions for the presenters . I will forgo my time for today except to say thank you very much. Its clear we have a lot more work to do and that we, its also clear were very committed to doing it. I would suggest for the council as a followup to the primer that we had today that maybe the next item in a feature meeting would be the specific progress that the disability Needs Working Group is making and has made on these issues so we can do a little bit deeper dive no some of these questions that came up today. Multistorey evacuation is something were working on and the shelter data base and these important questions are on the agenda of that working group. I would suggest that we think about bringing this topic back so we can do an even deeper dive and thank you so much to my colleagues for being here today. Thank you. Were going to move on to thank you. You can sit down. Were going to move on to Public Comment on this agenda item. Who do we have . We have three Public Comments and i need you to please be brief so we can take a 10minute break. Thank you. I wanted to offer a comment about the pg e medical baseline program. My sister was enrolled in it and i think the number one issue is awareness. It took me two years to find out the program existed. My sister was healthy, she went into the hospital and came out with lung failure and was dependent on supplemental oxygen. Our electric bill went from 15e to an Oxygen Concentrator she needed to use 24 7. When i spoke to pg e on numerous occasions why my electric bill was so high for medical equipment, i wasnt offered the baseline program. Not one single physician or nurse that we saw over two years ever told us that the program existed. It was only after a lot of research and starting to talk to people that i found out the program existed. It was a onepage form. It required an oxygen prescription. It was very simple. It took about two weeks to get enrolled in the program and our electric bill went back down to about 350. It didnt cover 100 of oxygen usage but it tempered quite a bit of the bill. When i talked to pg e when we had a power outage a couple years ago, and the advice i was given was to go to the hospital. And so, we were able to get a generator and take care of that. So then i spoke with the oxygen providers. And i asked, can we have additional oxygen tanks . A part of the challenge there is that and im not sure if your office is aware, but there are about four to five oxygen providers in the city and they only make deliveries once a month. Medicare has changed the reimbursement and even if you are not on medicare or medical, private insurance is taking the lead for medicare. And so, i had to convince the National Director of a particular Oxygen Company to provide me with 25 large tanks so i could keep at home in the event of a power outage. Im not sure if other oxygen patients are able to do that. And so i just wanted to bring this to your attention. Once we were on the program, it was fine. I was able to get alerts. But the challenge was getting onto the program itself and its very easy to get on the problem is awareness and understanding it exists. Thank you. Thank you. Zack. Hi, id like to request an extra minute so i can talk slower for the sign language interpreters. Thank you. Council members, i really ask terrific questions and i appreciate that. Im disturbed at the very evasive answers to some of these questions such as the availability of shelters during the peak fire season right now. I also want to point out that pg e does not care about disabled people. They care about lawsuits. According to npr, cal fire determined in join that pg e equipment sparked 17 wildfires across north california in 2017. As of june this year, according to associated press, they agreed to pay a billion dollars to local governments in california for their negligence. This goes way back. I mean, over in september 9th, 2010, a gas line blew up in san bruno and killed eight people. And so theres a track record of this. From my personal experience, my care providers found a letter down my hallway this week. I have stairs leading up to my unit. Theres no law forcing my landlord to make a ramp for me so i cant check my mail. Fortunately my care provider found this letter and i looked at it and read it and it said that pg e was going to cut off my power in 10 days and charge me to turn it back on because they had not been able to get into my unit to do a routine power check. This was not an emergency. It was not anything. This is just a routine check. I emailed pg e and said im a wheelchair user. I cant let you in very easily. I need help. There are multiple people in my building who are able bodied and can let you into check those meeters. And their response was, oh, we already tried them and we couldnt get a hold of them. I gave them specific instructions for how to get into my unit. [please stand by]. Handling our power infrastructure. I want to thank the Council Members for their questions and very well intentioned and very reasonable concerns here today. Ms. Senhaux chair thank you. Were going to take a were going to proceed to hold on, im waiting for the panel. Thank you. Were going to information item number 7. The dahlia housing portal. I want to thank our presenter Maria Benjamin, the Deputy Director of Mayors Office and emily shore, dahlia manager, Digital Services. Thank you for waiting. Thank you so much for being here today. Thank you. Should i run the presentation . Ms. Senhaux chair yes. Do i click the button to forward . Okay. As you notice there is only one person here today. Maria has a family situation so she wasnt able to be here today. Ill do the presentation and take note of any questions that might not be in my expertise, to make sure you get the information you want. Ms. Senhaux chair thank you. My name is emily shore, im the product manager for the dahlia product. What that means, i work out of the Digital Services department. Were a relatively new division. Were the tech people. I work with engineers and designers and we partner with maria and her department to make sure were helping her administer her program and helping members of the public get the information they need to apply for affordable housing. So youll get a little more im going to try to go up the middle and make sure im talking about technology in terms of what value its bringing. But if i veer over, stop me. In this presentation, were going to talk about the current processes we have on dahlia for enabling people who go to the website to look at listings and understand the information on there to complete an am indication. And then also to application, and then also to learn about units that have mobility, hearing and vision features. The process is in place for how those after the lottery happens for how the units are assigned during the process. Ill go to the accessibility audit we did this summer, to look at the ways we need to continue to remove barriers on the site. At the end, there will be time for questions. And im excited to learn from people in this room. Thank you for having me. Im not sure how many of you have gone to dahlia, but this is what our home page looks like. And this is where housing seekers can look for rental units. They can look for ownership units and complete an online application, or print out a paper and fill that out and they can also find counselors that will assist them. My team maintains this dahlia website. We also maintain a Sales Force Database behind it, and that stores not only the information you see here, but also private information on the back side of things to help the Mayors Office of housing keep track of data, search it, run reports and understand if theyre meeting certain goals. My team also makes a second web application, but thats only for the oecd staff and leasing agents, so the public does not see that. But this is to make sure rules are followed fairly. Ill go over those a little bit. The view on the slide right now is if you go to dahlia and you click the rent button, youll see a list of the open listings. Open meaning theyre currently taking applications. This is an example of one. This is where somebody who is looking at dahlia would understand the priority units in that building. So if you look at the slide, this unit has priority units for vision and hearing impairment and mobility impairment. So the person who is seeking housing would want to go down each listing and would have to look to read for that. And then if that person decides to click to learn more about a listing, theyre able to go here on the listing view where you get all the information. They can look to understand the number of units in the building that are that have mobility impairment features and the number that have vision we lost our connection here for a second vision and hearing features. And from there, they can hopefully the goal there is so they have enough information to understand if they want to apply. Down at the bottom of the listing, sometimes we have more information, but i think one area we could have for improvement is to have more standardized information, understand better what people want to know, and then have a better way to show it up there. Thats one of the ways were aware we have room for improvement. And then after somebody applies for housing, if they do well in the lottery, they start to go through the lease process. And so i mentioned that second application that were working on. If you look at the slide, what is showing in the top is the database, the Sales Force Database where were currently tracking for each listing if there are communication units. Communication units means vision and hearing features, or if there is mobility. What that means, ocd has been tracking to make sure we know what the units are and who should go into them. And below is the partners app. This is something were rolling out this fall. Its relatively new. The purpose of the lease up function is to make sure that rules are followed. So things that theyve been doing and i ill step into what maria would have been presenting when you lease the process, you need to go through the entire lottery list fll you find someone, for example, for a unit with mobility features to make sure you have an appropriate person. You cant just run ott of time and out of time and put the first person in there. Theyve been Training Staff to do that. They have staff at mohcd that are reaching out to the leasing agents saying, hey, what is the justification for doing that . Did you have documentation . Did something happen in the meeting, to make sure the correct people are going into the units. Because we dont want those units filled with people who dont need those features. So the goal of the partners app is as we continue to build more features on it, it will be easier for staff to go and see that the proper rules are followed. And that no shortcuts are being taken. So well be rolling that out this fall. And continue to do more testing and figuring out what features we want to add to it next. The next thing i wanted to go over is the accessibility audit weve been doing in our department. As i mentioned, i work for the Digital Services department, so there is about five of us that are four of us that are dedicated on the dahlia project, which means we work exclusively for the Mayors Office of housing to implement the below rate programs. But we work with other people with expertise. One of the people i work with, christina, and she is a designer that has expertise in designing for accessibility. So shes come up with a document, 29page document, which is her accessibility audit. If anybody is interested in seeing that, im happy to share it. She went through our site. Of course, our goal is to not only identify and remove barriers, but we want to learn how to avoid the barriers in the future. And because were committed to making sure that the dahlia site the dahlia site is accessible to everyone. Especially those who rely on assisted technology to access the website content. Now that the audit is done, were in the process of remediating the issues we identified. The good news, the audit found that overall our site is very easy for users to read the site content, including this color contrast. We have the alternative text provided for images so that Screen Readers can easily u