“This is my second time coming back here,” he said. Bargain hunters weren’t alone. The National Retail Federation expects around 10% of all merchandise purchased for the holidays will be returned or exchanged. Chris Flemming of Unionville was among those exchanging items but admits while there, he was also looking for a deal. “I’m hoping,” said Flemming, “that’s the plan.” While shopping centers looked a lot like they have in Christmas past, people all around say the holiday itself was very different. “It was sad,” admits Elvie Rich of West Hartford. Rich said she was thankful for Zoom and FaceTime.