Press Release – Insurance Council of New Zealand From 30 June 2021, New Zealanders will have a single point of contact to support their insurance recovery if their home or land is damaged in a natural disaster. This follows the commencement of the new Natural Disaster Response Model between … From 30 June 2021, New Zealanders will have a single point of contact to support their insurance recovery if their home or land is damaged in a natural disaster. This follows the commencement of the new Natural Disaster Response Model between The Earthquake Commission (EQC) and eight insurers, previously announced in November 2020. The partnership model has a singular focus on improved customer outcomes and sees insurers managing claims for EQC’s natural disaster insurance cover – called EQCover – on behalf of EQC.