Callum Holland For the past two years my primary responsibility has been ensuring the experience of SOARIZON, a SaaS solution for managing drone operations, is a positive one for my customers. I joined the team in its infancy and was set the task of building the foundations of a Customer Success structure within the organisation. I read Politics at University and was a Police Officer for some time. I found my passion when I founded a commercial drone company in 2016. So much of what I have achieved in my academic and professional life can be accounted for in a single word. Communication. Great communication is the single most important differentiator between a good or bad experience for so many things in life.